Shipping policy
Shipping Cost
We offer free shipping across Australia and New Zealand.
Order Processing Time
Orders are typically processed within 1 to 3 business days after payment confirmation.
Our order processing cut-off time is 1:00 PM. Orders placed before this time may be processed the same business day. Orders placed after 1:00 PM will usually be processed on the next business day. Please note that processing times are estimates and may vary during periods of high demand.
Estimated Delivery Time
Once your order has been processed and dispatched, the estimated delivery time is usually 7 to 12 business days, depending on the delivery destination within Australia or New Zealand.
Please note that delivery times are estimates only and may be affected by factors outside our control, including carrier delays, weather conditions, high seasonal demand, public holidays, operational disruptions, customs processing where applicable, or other unforeseen logistics circumstances.
Shipping Carriers
Orders are generally shipped using Australia Post, NZ Post, or other suitable delivery partners, depending on the delivery destination and logistics availability.
Address Accuracy
To help ensure successful delivery, customers are responsible for providing a complete and accurate shipping address at checkout, including any relevant apartment number, unit number, building number, street name, suburb, postcode, and any other necessary delivery details.
We are not responsible for orders that are delayed, lost, or misdelivered due to incorrect or incomplete shipping information provided at the time of purchase.
Order Tracking
When available, tracking information will be sent once your order has been dispatched so you can monitor the progress of your shipment.
Delivery Delays
While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to carrier issues or exceptional circumstances. We appreciate your patience and understanding in such cases.
Contact Us
If you have any questions about shipping or delivery, please contact us at support@marlowevale.com.
Customer Support Hours:
Monday to Saturday: 9:00 a.m. to 5:00 p.m.
Estimated Response Time:
30 minutes to 24 hours
Business Address:
Marlowe Vale Jewellery, a brand operated by
FASHION PRIME LLC
8206 Louisiana Blvd NE Ste A 3723 4
Albuquerque, NM 87113
United States